Frequently Asked Questions

General FAQs


Get Answers to General Frequently Asked Questions

Can I get cleared checks returned to me?
You can log into our Online Banking system and view all transaction details, including cleared checks. To request a paper copy of a cleared check you can call our Customer Service Call Center at 1-800-738-2265.

Are First American Bank and Trust accounts FDIC-insured?
Yes. As of October 3, 2008 there will be an immediate (and temporary) effect on FDIC insurance coverage. Deposits are insured up to $250,000 (previously $100,000) for insurable accounts and Retirement accounts are insured for up to $250,000 as well. Visit the FDIC online at http://www.fdic.gov for more information.

When is the Customer Service Call Center open?
Monday – Friday from 8 AM to 5 PM, our Customer Service Call Center Representatives are available to receive you calls. 24/7 you can log-in to Online Banking or call our FirstLine system for account balances or transactions.

How do I change my address?
Online Banking customers can log on and click on User Services and change their address of their Online accounts.

If you do not use Online Banking or have an account that is not online, you can click here for a form to mail in, or visit any First American Bank and Trust branch.

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How do I change my legal name on my accounts?
Bring an original or certified copy of a marriage license or court-order document to your nearest First American Bank and Trust branch.

How do I add another account holder to my account?
Visit a First American Bank and Trust branch to add another person as a signer on your account. The added person must provide a signature to provide a signed authorization on the account.

When are funds available after a deposit?
Please review the Disclosures Statements you received when your account was opened. Call our Customer Service Call Center at 1-800-738-2265 to verify the availability of a deposit.

What is the primary First American Bank and Trust routing number?
First American Bank and Trust’s routing number is 065402423.

How do I wire money from my account?
Go to your nearest First American Bank and Trust and complete a wire transfer form. Our Customer Service Representative will prepare the transfer for you. You will need the routing number, account number, and name of person or business receiving the funds.

How do I wire money to my account?
Once you give your information to the person or business wiring funds to you, you will be credited the funds when we receive all correct information from the sender.

What is the First American Bank and Trust fax number?
First American Bank and Trust’s fax number is 225-265-9398. Our Customer Service Call Center fax number is 225-265-7592.

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Where do I mail a deposit, loan payment, or line of credit payment?
Please enclose your account number.

First American Bank and Trust
PO Box 550
Vacherie, LA 70090

Where do I mail a loan payoff?
Please enclose your account number.

First American Bank and Trust
PO Box 550
Vacherie, LA 70090

If I’m not a U.S. citizen, can I open an account with your bank?
Yes. Call our Customer Service Call Center ahead of time to obtain information on the required documentation you will need to open an account. You will also need to fill out a W-8 when opening an account.

When does First American Bank and Trust mail my 1099 form?
First American Bank and Trust mail 1099 forms by January 31st of each year.

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