Hurricane Ida update, September 15, 2021
During our one hundred and eleven year history, First American has weathered wars, storms, an ongoing pandemic and now Hurricane Ida. It’s been a little over two weeks since Hurricane Ida made landfall. Through the amazing dedication and teamwork of our management team and our employees, First American Bank was able to open ten of our twenty-five offices within two days of the storm. The following days, another thirteen offices opened with the final two offices opening at the beginning of this week.
Ten of our twenty-five offices suffered damage with the main office in Vacherie being the most damaged as part of the roof was torn off. The roof has been repaired, demolition work is complete and remodeling has already begun. Work has also begun at the offices that have suffered damage. We will remain open at all offices during the rebuilding process.
At First American, decisions are made locally by local people who care… We are here for you, our neighbors and our customers, who have been affected by Ida.
Our Customer Care Center is available at 1-800-738-2265 for any questions you may have.
- Monday-Thursday 8 a.m. - 5 p.m.
- Friday 8 a.m. – 5:30 p.m.
- Saturday 9 a.m. – Noon
You may experience longer than usual wait times due to the increase in calls. We thank you for your patience.
We will get through this together – stronger and better.
It’s the spirit of First American – A Banking Tradition Since 1910.
Hurricane Ida update, September 14, 2021
To all of our customers,
Our hours for Tuesday, September 14th are as follows:
- Customer Care Center will be available 8am - 5pm / 1-800-738-2265
- The following offices will be open 8:00-5:00:
List of Open Offices:
- Ascension Parish - Donaldsonvile, Gonzales, Dutchtown
- Assumption Parish - Napoleonville, Pierre Part
- East Baton Rouge Parish - Jones Creek
- Jefferson Parish - Williams, Bonnabel, Harvey, Vets/Division
- Lafourche Parish - Audubon, Canal Blvd
- St. Charles Parish - Boutte, Des Allemands, Norco, Luling (will close at 4pm),
James Park **** update 10:30 am 9/14 - James Park office will close for the remainder of the day as renovations are being done. Office will re-open tomorrow 9/15 at 8 a.m. - St. James Parsih - Lutcher, Vacherie (Main Office), South Vacherie, Gramercy (will close at 4pm)
- St. John Parish - LaPlace (will close at 3:30pm)
- St. Tammany Parish - Mandeville
- Tangipahoa Parish - Hammond
- Terrebonne Parish - HOUMA is now open!!
Hurricane Ida update, September 13, 2021
To all of our customers,
Our hours for Monday, September 13th are as follows:
- Customer Care Center will be available 8am - 5pm / 1-800-738-2265
- The following offices will be open 8:00-5:00:
List of Open Offices:
- Ascension Parish - Donaldsonvile, Gonzales, Dutchtown
- Assumption Parish - Napoleonville, Pierre Part
- East Baton Rouge Parish - Jones Creek
- Jefferson Parish - Williams, Bonnabel, Harvey, Vets/Division
- Lafourche Parish - Audubon, Canal Blvd
- St. Charles Parish - Boutte, Des Allemands, James Park, Norco (will close at 3pm)
- St. James Parsih - Lutcher, Vacherie (Main Office), South Vacherie, Gramercy (will close at 4pm)
- St. John Parish - LaPlace (will close at 3:30pm)
- St. Tammany Parish - Mandeville
- Tangipahoa Parish - Hammond
Hurricane Ida update, September 8, 2021
To all of our customers,
Our hours for Wednesday, September 8th are as follows:
- Customer Care Center will be available 8am - 5pm / 1-800-738-2265
- The following offices will be open 8:00-5:00:
List of Open Offices:
- Ascension Parish - Donaldsonvile, Gonzales, Dutchtown
- Assumption Parish - Napoleonville, Pierre Part
- East Baton Rouge Parish - Jones Creek
- Jefferson Parish - Williams, Bonnabel, Harvey, Division
- Lafourche Parish - Audubon, Canal Blvd
- St. Charles Parish - Boutte, Des Allemands
- St. James Parsih - Lutcher, Vacherie (Main Office), South Vacherie
- St. John Parish - LaPlace
- St. Tammany Parish - Mandeville
- Tangipahoa Parish - Hammond
Hurricane Ida update, September 7, 2021
To all of our customers,
Our hours for Tuesday, September 7th are as follows:
- Customer Care Center will be available 8am - 4pm / 1-800-738-2265
- The following offices will be open 8:00-4:00:
List of Open Offices:
- Ascension Parish - Donaldsonvile, Gonzales, Dutchtown
- Assumption Parish - Napoleonville, Pierre Part
- East Baton Rouge Parish - Jones Creek
- Jefferson Parish - Williams, Bonnabel, Harvey
- Lafourche Parish - Audubon, Canal Blvd
- St. Charles Parish - Boutte
- St. James Parsih - Lutcher, Vacherie (Main Office), South Vacherie
- St. John Parish - LaPlace
- St. Tammany Parish - Mandeville
- Tangipahoa Parish - Hammond
Hurricane Ida update, September 1, 2021
To all of our customers,
Our Vacherie - Main office lobby, is open until 4 p.m. with limited cash services only.
We are happy to let you know that some of our Drive-Ups will be reopening on Wednesday, September 1st!
- Customer Care Center will be available 8am - 4pm
- DRIVE-UPS open hours 8am - 4pm
List of Open Drive-Ups:
- St. James Parsih - LUTCHER
- Lafourche Parish - CANAL BLVD
- Assumption Parish - NAPOLEONVILLE & PIERRE PART
- Ascension Parish - DONALDSONVILLE, GONZALES, DUTCHTOWN
- Jefferson Parish - WILLIAMS, BONNABEL
- East Baton Rouge Parish - JONES CREEK
Hurricane Ida update, August 30, 2021
To all of our customers,
All offices will be closed on Tuesday, August 31st. Branches will open as soon as it is safe to do so.
We are praying for everyone in our communities. We will get through this together. #fabtstrong
